Links to other sites: Our website may include hyperlinks to other websites that are not operated or controlled by us. This policy only applies to our website and we are not responsible for the content or the privacy practises of third party websites.

Consent: When you sign up for a free email service we store your email address along with any other information you provide. This information may include, but is not limited to, details such as your name and email address. By signing up to a free email service, or subscribing for a service or product, you agree to the collection, storage and processing of your information as set out in this policy.

Data Use: We use the information we collect from you to process orders, identify personal preferences and match your needs with relevant products and services. If you have signed up for a free email service, we use the information you provide to send the email to you and for internal administration and analysis. We use it to personalise your visits to our website and to help us develop the design and layout of the website to ensure that it is as useful as possible. Unless you have opted not to receive offers, we also send you offers by email from us, and by post from us and other carefully selected outside companies. We do not give, rent or sell your email address to outside companies. Should you wish to unsubscribe at any time, instructions on how to do so are included with every email.

Data capture and processing: The data you provide is captured and processed on our behalf by our parent company, Agora Inc. Agora Inc is based in Baltimore in the United States. The US has no comprehensive data protection law, however Agora Inc. offers the same levels of protection for your information, including the security of the database on which your information is stored and the privacy of your information, that we offer in United Kingdom. We will only disclose your data to other third parties, if we are compelled to do so for legal or regulatory purposes.

Cookies: Cookies' are text files which are sent via your browser to your computer and stored on your hard disk, so that specific details about your visit to a website can be recorded, retrieved and analysed by the site during subsequent visits. Cookies in themselves do not identify individual users of sites, just the computer used. Our website uses cookies to collect anonymous data so that we can improve the quality and performance of the website. Personal information is not stored in these cookies. Information voluntarily entered by visitors on the product order form pages will be processed as outlined above.

We sometimes contract with Google to monitor certain pages of our website for the purpose of reporting web traffic, statistics, advertisement 'click-throughs', and other activities on our website. Where authorised by us, Google may use cookies, web beacons, and other monitoring technologies to compile anonymous statistics on visitors to our website. The data collected for this is anonymous data only, detailing how many times a specific page on our website has been clicked on. For more information about how the information collected by Google is used, please see Google’s PPC Policy

Right to data: You have the right to ask us for a copy of the personal information we hold about you, and to correct any inaccuracies in that information. If you have any queries regarding this privacy statement, please contact customer services by email at cservice@f-s-p.co.uk.